Storage Harrow Weald Privacy Policy
This Privacy Policy explains how Storage Harrow Weald collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all Storage Harrow Weald customers and users of our services in the Harrow Weald area and any related facilities operated under the Storage Harrow Weald name.
We are committed to complying with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. This Policy describes our data practices and your rights in clear and accessible language.
Data Controller
Storage Harrow Weald is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable data protection law.
What Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us and which services you use. This may include:
Identification and contact details: name, postal address, billing address, contact address, date of birth, and other similar identifying information.
Contact details: email address, preferred contact method, and any other contact details you choose to provide to us.
Contract and account information: storage unit number, access code reference, rental start and end dates, payment history, invoices, records of your communications with us, and information relating to your use of our storage services.
Payment and billing information: payment method details and transaction records as required for invoicing and financial administration. We do not store full payment card data where payment is processed by a secure third-party provider.
Security and facility information: records of facility access events, CCTV images captured at our premises where applicable, incident reports, and related security logs. CCTV may operate for security, safety, and crime prevention purposes.
Marketing and communication preferences: records of your consent and preferences regarding receiving marketing communications from us.
How We Collect Your Data
We collect personal data directly from you when you contact us, request a quote, make a booking, sign a storage agreement, make a payment, or otherwise use our services. This may occur in person at our facilities, over the phone, or via online forms.
We may also receive personal data about you from third parties where necessary for the provision of our services, such as payment service providers and credit reference or fraud prevention agencies, where applicable and lawful.
Lawful Basis for Processing
We will only process your personal data where we have a lawful basis to do so under data protection law. Depending on the specific processing activity, we rely on the following lawful bases:
Performance of a contract: to take steps at your request prior to entering into a contract and to perform our contract with you, including setting up and managing your storage agreement, processing payments, and providing customer support.
Legal obligation: to comply with legal and regulatory requirements, including tax, accounting, and record-keeping obligations, and to assist law enforcement or regulatory authorities where we are required to do so.
Legitimate interests: to pursue our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include ensuring the security and integrity of our premises, maintaining and improving our services, preventing and detecting fraud and misuse, and managing our relationship with you as a customer.
Consent: where required by law, we will obtain your consent, for example before sending you certain forms of direct marketing. You can withdraw your consent at any time as described in the section on your rights.
How We Use Your Personal Data
We use personal data for the following purposes:
To provide and manage storage services: setting up your account, issuing and managing access credentials, allocating storage units, maintaining our contract with you, and handling queries and requests.
To process payments and manage billing: issuing invoices, processing transactions, dealing with payment queries, and maintaining financial records.
To ensure security and safety: monitoring access to our premises, operating and reviewing CCTV where used, responding to incidents, and safeguarding our customers, staff, and property.
To manage our business operations: maintaining accurate records, conducting internal audits, and improving our services and facilities.
To communicate with you: responding to your enquiries, sending service-related messages, and providing information about changes to our terms, policies, or services.
To send marketing communications: if you have chosen to receive them, we may provide information about relevant services, offers, or updates from Storage Harrow Weald. You can opt out of marketing at any time.
Data Retention
We will keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
In deciding the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means, as well as applicable legal requirements.
Typically, we retain customer contract records and related account information for a period required by tax and accounting rules after the end of the storage agreement. CCTV footage and security logs are kept for a shorter period, unless required for investigation of an incident, dispute, or legal claim. Marketing preference records are retained while you remain opted in or until you request deletion or withdraw consent.
Data Processors and Third Parties
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are engaged under written contracts and are required to process your personal data only in accordance with our instructions and to implement appropriate technical and organisational measures to protect it.
Examples of such processors may include:
Payment processing providers, used to securely process card and electronic payments and manage transactions.
IT and cloud service providers, used to host our systems, store data securely, and provide maintenance and support services.
Professional advisers, such as accountants or auditors, where they need access to limited personal data to provide services to us.
We may also disclose personal data to third parties where required by law, to enforce our terms and conditions, or to protect our rights, property, customers, or others. Where necessary, and where the law allows, we will inform you of such disclosures.
International Transfers
Where we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that an adequate level of protection is in place, in line with data protection law. This may involve reliance on adequacy regulations, standard contractual clauses, or other permitted safeguards. Details of applicable safeguards can be obtained by contacting us using the details provided in this Policy.
Your Data Protection Rights
Under data protection law, you have several rights in relation to your personal data. These rights are subject to certain conditions and exemptions, and may not apply in all circumstances. Your rights include:
Right of access: you can request confirmation that we process your personal data and obtain a copy of the data we hold about you, together with certain information about how we use it.
Right to rectification: you can ask us to correct inaccurate personal data or complete incomplete data concerning you.
Right to erasure: in certain situations, you can request the deletion of your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: you can request that we limit the way we use your personal data in certain circumstances, such as while we are verifying its accuracy or considering an objection you have raised.
Right to data portability: where processing is based on your consent or on a contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used and machine-readable format, and you may have the right to transmit that data to another controller.
Right to object: you can object to processing based on our legitimate interests where you believe your fundamental rights and freedoms outweigh our interests. You also have an absolute right to object at any time to the processing of your personal data for direct marketing.
Right to withdraw consent: where we rely on your consent to process personal data, you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Exercising Your Rights and Contacting Us
If you wish to exercise any of your data protection rights, or if you have any questions, concerns, or complaints about the way we handle your personal data, you can contact Storage Harrow Weald using the contact methods made available on our main customer communication channels and documentation.
You also have the right to lodge a complaint with the UK Information Commissioners Office if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we have the opportunity to address your concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any revised version will apply from the date it is published. You should review this Policy periodically to remain informed about how we protect your personal data.
This Privacy Policy applies to all customers and users of Storage Harrow Weald services in the Harrow Weald area and forms part of the terms that apply when you use our facilities.
